Frequently Asked Questions

Please make sure you are listening to the prompts, many people hear the prompt choices and think it is the voicemail. There are prompts with many different options to give information and direct you to the correct office.

Aetna, Aetna EAP, Aetna Better Health, Amerihealth Caritas, Blue Cross Blue Shield, Cigna, Cigna EAP, Community Health, Compsych EAP, medicare and medicaid plans, Healthy Blue, Holman Group EAP, Humana, Humana Medicaid, Meritain, Louisiana Healthcare Connections,  LSU First, Optum, Tricare, ChampVA, UMR, Mulitplan, United Healthcare, and Verity  (if you do not see your insurance listed, please email Billing.AlwaysHope@gmail.com to find out). We highly recommend you contact your insurance to find our your fees but we are willing to contact them for you if you feel more comfortable. Please note that the cost estimate given to you by us is a word for word delivery of what your insurance company told us. We are not responsible for incorrect quotes, we do provide you with a reference number give to us by your insurance company if needed later.

Click to contact us button and send your name, email address and a phone number. We will then send you an email with a link to complete all paperwork electronically. Then we can get you scheduled as soon as possible. (If you would like to do your paperwork in person email AlwaysHope4aBetteru@gmal.com to schedule a time to come in)

Our waiting room has toys and reading material in case a family member has to wait while you are in session. You are welcome to invite whoever you feel comfortable in the session also.

Therapist are seeing clients while in the office, which makes it hard to come to the phone. Email is the best way to get in touch with your personal therapist. All therapists can be contacted by email. We always recommend to CC AlwaysHope4aBetterU@gmail.com so that we can make sure you get a timely response. Your therapist's email address is the therapist's firstnamelastname.always hope@gmail.com

Once your session is complete if you are using insurance, we will bill them for you. Once your Explanations of Benefits is sent back to us. We will contact you letting you know your price for each session. Then your card will be charged on file or you can choose a different payment option. If you are self pay, your session fee will be charged to the card on file the same week.  

Please contact Billing.AlwaysHope@gmail.com to discuss a payment plan to help you still get the services you need at an easier more comfortable way to fit your needs.

For any medication questions, prescription concerns or any general need to communicate with the medical providers and medical staff, please email MedicationManagement.AlwaysHope@gmail.com.

Fell free to text our new text line at 225-431-8464

Fell free to text or call our new text line at 225-431-8464. This number is also used now for our after hours and weekend emergency needs.

Yes, our main office is located in Prairieville, LA. All of our calls are routing through the 225-402-2436 number. Any one who answers can help you with any of your needs for any office.